All sellers are expected to adhere to the following policies when listing products on Arcade Lanka. Seller offenses and prohibited content can result in suspension of your Arcade Lanka account.
Seller code of conduct
This policy requires that sellers act fairly and honestly on Arcade Lanka to ensure a safe buying and selling experience. All sellers must:
Violating the Code of Conduct or any other Arcade Lanka policies may result in actions against your account, such as cancellation of listings, suspension or forfeiture of payments, and removal of selling privileges. More details about these policies are below.
You must provide accurate information to Arcade Lanka and our customers and update the information if it changes. For example, this means that you must use a business name that accurately identifies your business and list your products in the correct category.
You must act fairly and lawfully and may not misuse any service provided by Arcade Lanka. Examples of unfair activities include:
Ratings, Feedback, and Reviews
You may not attempt to influence or inflate customers’ ratings, feedback, and reviews. You may request feedback and reviews from your own customers in a neutral manner, but may not:
You may not send unsolicited or inappropriate messages. All communications to customers must be sent through Buyer-Seller Messaging and be necessary for fulfilling the order or providing customer services. Marketing communications are prohibited.
If you receive customer information such as addresses or phone numbers to fulfill orders, you may use that information only to fulfill orders and must delete it after the order has been processed. You may not use customer information to contact customers (except through Buyer-Seller Messaging) or share it with any third-party.
Circumventing the Sales Process
You may not attempt to circumvent the Arcade Lanka sales process or divert Arcade Lanka customers to another website. This means that you may not provide links or messages that prompt users to visit any external website or complete a transaction elsewhere.
The Seller policies may be changed or removed according to the favor of Arcade Lanka without any prior notice.